Informativa sui rimborsi

We accept returns within 30 days from receipt of the order. To be eligible for a return, the product must be in the same condition in which it was received: not worn, not used, with the original tags attached and in the original packaging. You must keep the receipt or proof of purchase.

To start a return, contact us at info@civiconove.com. Returns must be sent to the following address: Via Bartolomeo Eustachi 33, 20129 Milan, Italy. We do not accept returns sent without prior authorization.

Damages and issues Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or incorrect, so that we can assess and resolve the issue.

Right of Withdrawal (Legislative Decree 206/2005) Pursuant to art. 49, paragraph 4 of the Consumer Code, the Consumer has the right to withdraw from the contract within 14 days from receipt of the product, without penalties and without having to provide any reason. This right also applies to purchases made during sales or promotions.

To exercise the right of withdrawal:

  • Send an explicit communication to info@civiconove.com or by registered mail with return receipt within 14 days of receipt.
  • Return the products within 14 days of sending the notice of withdrawal.
  • Consumers who purchase with a VAT number are not entitled to withdrawal.

Conditions for Returns

  • Products must be returned intact, unused, unwashed, free of stains or damage, in the original packaging complete with accessories, documents and packaging.
  • All original labels and tags must still be attached.
  • We reserve the right to verify compliance; non-compliant returns will not be accepted or refunded.

Refunds We will notify you once we have received and inspected the return. If approved, the refund will be made to the original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@civiconove.com.

Exchanges For an exchange, return the item and, once the return has been accepted, place a new separate order. Alternatively, you can request a replacement with an item of equal or greater value, waiving the refund. If the new item has a higher price, the difference must be paid at the time of the request.